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    <title>客服流程</title>
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          <p><span>1.账号创建</span></p>
        </div>
      </div>

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      <div id="u7368" class="ax_default _三级标题">
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          <p><span>协同平台新增账号时选择客服模块及其他模块权限，创建成功后会在逸创平台生成对的客服坐席。</span></p>
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          <p><span>2.客服流程</span></p>
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          <p><span>设置客服权限生成协同平台账号</span></p>
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          <p><span>逸创平台生成客服坐席</span></p>
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      </div>

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          <p><span>逸创平台接受用户侧im、电话</span></p>
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          <p><span>生成工单并传递</span></p>
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          <p><span>工单处理及工单升级</span></p>
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          <p><span>工单完成返回结果</span></p>
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          <p><span>协同平台生成工单分配至某个部门</span></p>
        </div>
      </div>

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          <p><span></span></p>
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          <p><span></span></p>
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          <p><span></span></p>
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          <p><span>工作台生成工单分配至客服</span></p>
        </div>
      </div>

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          <p><span></span></p>
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          <p><span>1.在协同平台创建账号时需选择客服管理模块中的新建帐号权限，创建成功后会在逸创平台生成对应的客服坐席。</span></p>
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          <p><span>2.工单创建：工作台中的订单、账单处可发起；协同平台订单、账单处发起；逸创平台中im活工单 发起。</span></p>
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          <p><span>3.客服权限</span></p>
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          <p><span>客服管理</span></p>
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          <p><span>客服处理</span></p>
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          <p><span>转工单</span></p>
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          <p><span>账号注册</span></p>
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        <div id="u7416_div" class=""></div>
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          <p><span>新建帐号</span></p>
        </div>
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          <p><span>4.字段描述</span></p>
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          <p><span>工单状态：未提交、已提交、已完成</span></p>
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          <p><span>关联单号：</span><span style="color:#000000;">订单编码、申请编码、盘点单编码、异动单据编码</span></p>
        </div>
      </div>

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      <div id="u7424" class="ax_default _三级标题">
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          <p><span style="font-family:'Arial-BoldMT', 'Arial Bold', 'Arial';">工单类型：</span><span style="font-family:'PingFangTC-Semibold', 'PingFang TC Semibold', 'PingFang TC';font-weight:650;font-style:normal;color:#000000;">问题事物故障任务</span></p>
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          <p><span>5.场景描述</span></p>
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          <p><span>c2b IM：</span></p>
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        <div id="u7431" class="text" style="visibility: visible;">
          <p><span>pc官网页面发起网页聊天、移动端发起app聊天，客服人员在逸创平台与客户进行沟通。</span></p>
        </div>
      </div>

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          <p><span>客服工单：</span></p>
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          <p><span style="font-family:'Arial-BoldMT', 'Arial Bold', 'Arial';font-weight:700;">pc</span><span style="font-family:'PingFangSC-Semibold', 'PingFang SC Semibold', 'PingFang SC';font-weight:650;">端／移动端工作台中的订单模块、账单模块、库存模块根据某个订单发起工单，工单推送到客服组。</span></p>
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          <p><span style="font-family:'Arial-BoldMT', 'Arial Bold', 'Arial';font-weight:700;">协同平台中的</span><span style="font-family:'PingFangSC-Semibold', 'PingFang SC Semibold', 'PingFang SC';font-weight:650;">订单模块、账单模块、库存模块、审核模块、合同模块根据某个订单发起工单，工单推送到制定的部门。</span></p>
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          <p><span>工单完成后反馈给相关人员</span></p>
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          <p><span>关联字段：查询时间、仓库编码、商品编码、所属客户</span></p>
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